Forum Discussion
How can I get an account deleted?
Normally if a SIM isn't used for at least 6 months it will be deleted.
It seems there is some residual information that has been kept on the Smarty system for some reason.
I can't think of anything to suggest to help you directly, but think the best would be to contact a Smarty Agent via Webchat and raise this. They will have access to your account details and hopefully be able to transfer your primary email to your new account. If they can't, consider escalating this up the chain with a complaint
I have a similar problem, i am abroad my daughter sent a new sim as my other went sour and now i want to cancel subscription but the dashboard is saying register new sim. The bot won't move forward because it wants a number phone number which i dont know the number.i dont have
