How can I access my smarty account without a password

[RoyBagn_3025530]

Access your account without a password 

[MSF]

@RoyBagn_3025530  Don't believe you can.  I'm sure you can web chat with Smarty Support to get it reset.

[RoyBagn_3025530]

Not resolved !! 

I'm paying £10 per month for a phone that is currently with the police under investigation for evidence and on that phone contains the smarty passwords 

This is due is a divorce situation, I no longer living at that address 

I have opened another account with a different number and new address 

The process to get help from you was so stressful i brought another sim but still require a mirror sim from my original phone contact and number

[SmartyTrousers]

Can't you reset the password for your original Smarty account using the 'forgotten password' option on the login screen, update the address on your Smarty account to where you're living now, then use this link to order a replacement SIM?

[MSF]

@RoyBagn_3025530  You are getting help here from volunteer community forum members - customers just like you.

We did not create the stress.

Your situation is more complex if the police have your phone - you can stop the payments if you wish  - as was stated already, you must be in your account to be posting here.

[SmartyTrousers]

You can't. If you've forgotten your password just use the facility to reset it on the login screen.

Edit: wait a minute.. you literally must have been logged in to post here in the first place.

[MSF]

@SmartyTrousers  Gadzooks!!! My learned colleague makes a very good point here!!!

[Rebekah_150]

Hey  RoyBagn_3025530,

If you still need help please contact our customer care team who can provide account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.