30-06-2023 11:54 AM - last edited on 06-07-2023 04:31 PM by YulianK
29-12-2023 07:33 PM
@SharonM_2434689 Suspect that you are trying to send to a short code number. Smarty do not currently support that system.
Did you read other posts in this thread?
30-06-2023 12:15 PM
Hello @MrMclau_2084338 : Have you checked for local problems?;
30-06-2023 12:16 PM
01-07-2023 02:27 PM
I'm getting the same error message. Did you find a solution?
01-07-2023 03:59 PM
@AngelaR_2083405 If this is what I think it is, it was a problem with o2 network yesterday.
01-07-2023 05:13 PM
I only had the problem today and I'm still unable to repond to a text. 😞
01-07-2023 08:12 PM
@AngelaR_2083405 Those posting seemed to be trying to send text messages to people on the O2 network. Did that apply to you too?
01-07-2023 10:01 PM
I've no way if knowing. Was trying to respond to a text sent by an organisation. I'll try again tomorrow. Thank you for your help.
02-07-2023 11:10 AM
@AngelaR_2083405 You weren't by any chance trying to respond to a message that came from a 5-digit number? In that case, you cannot send a text as Smarty does not yet support that service.
This has been mentioned a number of times in forum posts. I had a customer service text asking me to rate the service - I could not do it as it was a 5 digit number.
08-07-2024 11:19 AM
How do you reply then?
08-07-2024 11:26 AM
@MureSmit_747055 Basically, you cannot reply but need to find some other way. Short code texts are still not being supported by Smarty.
02-07-2023 12:48 PM
It wa a 5 digit number. I was able to send it successfully last night.
02-07-2023 02:20 PM
@AngelaR_2083405 😳 That's unusual ! They say that they don't support short codes.
29-12-2023 02:55 PM
Why can I not send a message to pay for messages and get an error 0
29-12-2023 07:33 PM
@SharonM_2434689 Suspect that you are trying to send to a short code number. Smarty do not currently support that system.
Did you read other posts in this thread?
08-01-2024 11:07 AM - edited 08-01-2024 11:25 AM
No it's full 11 digits, maybe I was given the wrong digits.
13-01-2024 03:20 PM
@RonaldM_1510441 It it is 11 digits and is a normal UK mobile number, then looks like you have indeed been given the wrong number.
08-01-2024 11:09 AM
No it's a full phone number
21-05-2024 06:30 PM
Hi, I'm a new Smarty customer. I text my BP twice daily to a service provided by my GP trust. Not being able to do this is a total pain, and I probably wouldn't have changed to Smarty if I'd known this was a thing! Not very impressive. Is it likely they will support the system soon?
21-05-2024 06:55 PM
As this is a community forum, we are customers, just like you, we don’t work for Smarty, so wouldn’t know the answer, unfortunately.
Sad to say that as you need to text your blood pressure twice daily to your GP, then you probably have no option but to switch networks, unless your GP practice has an app which you can download for the same purpose.
08-05-2024 02:50 PM
I am trying to send a message to an Irish friend. Keep getting error 0
08-05-2024 04:15 PM
That is classed as an international text, so you would need to add an out of plan add on
OR - if you and your friend in Ireland both have WhatsApp, send the text via WhatsApp as it will be free of charge.
08-05-2024 05:11 PM
@Maureen_2585523 You are sending an International text and that is not included in your Smarty plan.
If you need to send a text, then you need to add credit to your account for out of plan usage - check the Price Guide for details of International calls and texts.
As @JJP2RidesAgain correctly says, may be easier to use WhatsApp (over mobile data or wifi) if both you and the friend have it.