Dormant SIM

[Jonatha_1710498]

Hi, 

I have a dormant Smarty SIM in my phone, if I rejoin Smarty will this SIM become active or will I have to wait for a new SIM?

Thanks 

[JJP2]

Depends on how long it’s been dormant - If you have not had an active Smarty plan for 6 months or more, Smarty close your account. 

So, if you had a Smarty plan within the last six months, you should be OK. Anything over 6 months, a new SIM would be needed. 

[Jonatha_1710498]

Mmm, OK, well my number still shows on my phone when looking at settings, does this mean there's hope? 

Thanks 

[JJP2 · Accepted solution]

There is hope, as long as your account hasn’t been dormant for six months or more.

Can you still log into your account ? If yes, then your account hasn’t been closed, and you can purchase a new plan. 

[Rebekah_150]

You will be able to log into your account even if it has been closed but you are right as long as it hasn't been dormant for more than 6 months you should be able to activate the sim again