Data

[JosephStevens5]

Says online Very good signal. Only getting 3g. Smarty gained £7. Canceled auto renew. I will stick with Giffgaff and Lebara. Witch are 02 and vodafone. Not 3

[MSF]

@JosephStevens5 Sorry that it doesn't seem to have worked out for you. Did you check the Network Status for any temporary local problems?

[JosephStevens5]

No. You said my mass had congestion. I live in a village. Population 229. Nearest town six miles away. We get very good 4g reception on 02 and vodafone. Just annoyed I wasted £7 on your network

[MSF]

@JosephStevens5 I need to correct you here.

I didn't say your mast had congestion - I don't work for Smarty and so wouldn't know.

Likewise, you did not 'waste £7 on your network' as it is not mine.

This is the Community forum where people volunteer to see if they can help those who have an issue or need some info.

[JosephStevens5]

I apologize. I ment to send it to a reply to a email I received. Please accept my apologies. 

[MSF]

@JosephStevens5 Apology accepted - thanks.

I quite like trying to answer queries here.....but I don't fancy accepting responsibility for the company 😱