08-03-2023 12:58 AM
Hi does anyone know if their is a Contact Number I can talk to a real person for advice instead one of your Bots, Please Smarty🙂
08-03-2023 05:42 AM
Welcome to the Smarty customer forum, we are mostly customers of Smarty, just like you.
I've put some information from Smartys help articles, that may help. Unfortunately there is no telephone number available for us to call.
Smarty Agents (human) are available by between 8am and 8pm.
If you have a disability, it might be worth looking at "Accessibility" help articles and see what is available.
If you require customer support please contact us in the first instance using our web chat at http://smarty.co.uk, or alternatively you can email us at team@smarty.co.uk
Click this icon to launch a web chat in the bottom right of your screen.
Chat to our SMARTY bot 24/7, or our customer support team are available daily from 8am – 8pm to assist.
09-17-2024 09:04 PM
Most unprofessional customer service from Indian agent, one issue needs to explain 100 times. Since Thursday morning 12 Sep 2024 I can't make or receive calls but data working properly and this little thing those agents don't want to listen/understand. Never trust to smarty agents, should be UK help line with UK customers services.
09-18-2024 09:49 AM
@Qamarf55 If you want a UK helpline with UK customer services, then you will need to think about joining another network, currently EE, BT Mobile, Sky Mobile or Plusnet.
From recent experience, I can say that speaking with a UK call centre doesn't always make that much difference. I spoke to three agents in a UK bank call centre a week ago and got three different replies - all of them wrong!
Are you certain that you stated your problem clearly in writing? Have you recently ported in a number?
Smarty (and others) keep prices down by not having full call centres. This business model seems to work well for many customers, but if you need a call centre in the UK it's not for you.
09-18-2024 10:53 AM
So your say I must leave the smarty and movers to others.......
09-18-2024 11:10 AM
@Qamarf55 Have you carefully read through what you have posted ? I'm afraid there are a number of errors in it and I'm wondering if this has not helped the agents to understand your issue (So YOUR say......and MOVERS to others...).
At the end of the day, if you cannot get the service that you want, then I don't see that you have any choice other than to move to a network that provides exactly what you want....if that definitely exists.
As I also said, you should let Smarty investigate if there is any problem on your account. It may end up a simple fix.
09-18-2024 11:36 AM
Since Thursday morning 12 Sep 2024 I'm explaining to your agent's, that's I can't make or receive calls, but they keep saying issues with my phone and not with network, how it's possible another smarty sim card work in same phone but my number sim card doesn't. AND END THIS CONVERSATION THIS IS NOT THE PLACE TO COMMUNICATE THE ISSUE, ALREADY SUBMITTED THE COMPLAINT, LET'S SEE WHAT RESOLUTION COMES OUT AT THE END OF DAY.
09-18-2024 11:47 AM
@Qamarf55 'Your agent's' - we are forum members like you and so they are not our agents but they work for Smarty.
If another Smarty sim works in your phone, perhaps yours is not functioning properly and it is worth ordering a Replacement Sim via your account dashboard.
If you already submitted a complaint, I'm not sure why you have posted here asking for advice.
Final point.....WRITING IN CAPITALS = shouting and that is not polite.
09-18-2024 02:13 PM
I have exactly the same problem.. Can't make or receive calls and am getting nowhere with agents...
Smarty Issue
09-18-2024 02:31 PM
@TimAspina_30931 If you have followed up on all of the advice and still do not have a solution, then raise a complaint: https://smarty.co.uk/complaints
10-13-2024 05:20 PM
They are not open 8-8, 7 days a week, as they haven't replied in 10 hours of messaging
10-13-2024 07:26 PM
@ManiMani They are, but they are also busy and so will not reply that quickly necessarily. It will also depend upon the nature of your query.
If you were not clear in what you wrote, that may also contribute to any delay in a reply.
08-03-2023 09:13 AM
@Jennifer-675299 In short, there is no direct number. Smarty keep costs down by using chat (you should be dealing with a person and not a bot).
The alternative is an email: https://smarty.co.uk/contact
10-06-2024 02:29 PM
Hi my sim network is not working
10-06-2024 06:32 PM
@MuneebP_1344715 Sorry, but that really is not enough information for anyone to help you.
Do you mean that you don't have a mobile signal? Did you check Network Status?
Is your phone compatible now that 3G may have been turned off where you are?
Do you see the problem here?