Contact number

[Bashayr_1511077]

I need a smarty contact number I want to call you as soon as possible 

[Strandloper · Accepted solution]

@Bashayr_1511077,

Welcome to the Smartys Users Forum.

 We are customers/Users just like you.

Just so you know, Smarty DO NOT have a customer hotline/phone number.  There are only two ways to contact them.

The best point of contact is through Webchat, otherwise it's a case of sending an email.

You can get these details through the help articles created by Smarty.

[Qamarf55]

Since Thursday morning 12 Sep 2024 I'm explaining to your agent's, that's I can't make or receive calls, but they keep saying issues with my phone and not with network, how it's possible another smarty sim card work in same phone but my number sim card doesn't. AND END THIS CONVERSATION THIS IS NOT THE PLACE TO COMMUNICATE THE ISSUE, ALREADY SUBMITTED THE COMPLAINT, LET'S SEE WHAT RESOLUTION COMES OUT AT THE END OF DAY.

[TimAspina_30931]

I have exactly the same problem.. Can't make or receive calls and am getting nowhere with agents...

Smarty Issue

[MSF]

@TimAspina_30931  If you have followed up on all of the advice and still do not have a solution, then raise a complaint: https://smarty.co.uk/complaints

[MSF]

@Qamarf55  'Your agent's' - we are forum members like you and so they are not our agents but they work for Smarty.

If another Smarty sim works in your phone, perhaps yours is not functioning properly and it is worth ordering a Replacement Sim via your account dashboard.

If you already submitted a complaint, I'm not sure why you have posted here asking for advice.

Final point.....WRITING IN CAPITALS = shouting and that is not polite.

[Strandloper · Accepted solution]

@Bashayr_1511077,

Welcome to the Smartys Users Forum.

 We are customers/Users just like you.

Just so you know, Smarty DO NOT have a customer hotline/phone number.  There are only two ways to contact them.

The best point of contact is through Webchat, otherwise it's a case of sending an email.

You can get these details through the help articles created by Smarty.

[Rosemar_1924845]

Please could you supply email address as I can't find it. I also cannot get the chatbot on my app. Very frustrating 

[MSF]

@Rosemar_1924845  You may find it better here: www.smarty.co.uk/contact  

[Jeffrey_2880576]

My smarty account automatically terminated recently. I have ordered a new sim but want to keep the number 

[MSF]

@Jeffrey_2880576 If you allowed your account to be terminated then it is quite possible that your number has gone as the sim was deactivated.

You can web chat with Smarty Support to see if there is any chance of getting it back, but I wouldn't hold my breath if I were you.

[MALCOLM_3468644]

Thank you. I have a SMARTY data sim

I now want to transfer a new sim that you have sent me to my mobile phone I have the port number from EE but when I go into my account it wants to transfer my data number. I want the new sim transferred

[Shafina_2725640]

Hi  have you got any contact number for free smarty SIM 

[sayfulalom51]

I need 200 go data 12 pound 

[MSF]

@sayfulalom51 Better get in touch with Smarty Support via web chat and ask if you can have it then as it is showing on the website as a current offer.

[MSF]

@Shafina_2725640  Smarty does not have a telephone contact number. Everything is via web contact to keep costs down.

[Celesti_1660555]

I have an ongoing account but I'm now being told that I'm no longer connected