Contact is there a telephone number I can use as trying to follow the instructions a phone number w

[TariqRa_2914200]

Hi

[JonSimc_3289498]

wheres my SIM?

[JonSimc_3289498]

Hi I haven't received my SIM yet and it been over 10days?

[Rebekah_150]

Hi  JonSimc_3289498 

I unfortunatly can't access your account from here but our customer care team are on hand to help, https://smarty.co.uk/contact available daily from 8am – 8pm.

[Rebekah_150]

Hi  JonSimc_3289498,

I won't be able to access your account on this platform, however, if you still need help our customer care team are on hand https://smarty.co.uk/contact available daily from 8am – 8pm.

[SharonM_1212258]

can you reply to me now

[MSF]

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@SharonM_1212258You are posting in the Community Forum here and not writing to Smarty directly.

You cannot call customer service - you can web chat or email for account problems.

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[SharonM_1212258]

Please provide a contact number for me to speak to a person to renew my plan 

[MarciaJ_2508118]

I've done the update on my phone and I can't get Internet when I switch it on to data 

[MSF]

@MarciaJ_2508118  You haven't explained what update you did and what phone.

Did you have a full service before the update? If so, you may need support from the manufacturer's  or operating system developer's website.

[MSF]

It's down to a web chat with Support Team as there is no ponhe help line. That is one way that a network keeps the prices down.

If you have a problem with instructions , you could try explaining here and perhaps someone can help you.

[Shafina_2725640]

Hi I need some help from smarty SIM 

[MSF]

@Shafina_2725640 You have posted your issue elsewhere and had replies.

[PeterRot_704397]

i orderd a £8 sim i couldnt activate it so contacted you and you sent me 2 more and charged me £24 i only want 1 sim but still cant active it 

[xdrdaniel]

Did you get it sorted? I have the same issue, SIM not detected 

[MSF]

@PeterRot_704397  You certainly did not contact me - I do not work for Smarty but simply volunteer to try and offer help on the forum.

If you have this problem, you need to web chat with Smarty Support team and carefully explain with a time line.

[PeterRot_704397]

Its ok ive canciled them im still using my origanal Smarty sim but i have another phone which i was going to use 

[Chalkychap]

Sorry, but SMARTY Mobile don't have a telephone support helpline @KenHall_119559 - it's all online.

You'll need to contact the support team using web chat from https://smarty.co.uk/contact/ - the agents work 8am - 8pm daily. 

[TerryRowe1214]

No support whatsoever 

[MSF]

@TerryRowe1214 I don't think that is the case because quite a number of people on this forum describe having their problems sorted via the web chat.

[Shafina_2725640]

Hi I have try this number the any some exciting to this number