Complete Setup Statement??

[Kenneth_1431686]

My wife gets a message on the smarty app when she goes on it stating poops you haven't completed your account set up even though she has/did yesterday.I was with her when we did it together,it let us put all details in pac code her old mobile no/took all details and bank details etc.Now when we go on the app it's stating she needs to  complete set up and it's also stating about her pac code--this port is being used to port into another service provider therefore cannot be used???

Any help greatly appreciated been on the website regarding this now for over 30 mins waiting for someone to help us from smarty/try and resolve this.

[Chalkychap]

Don't trust the SMARTY app @Kenneth_1431686.

What does your spouse see after they login online, using a web browser, at https://smarty.co.uk/dashboard?   

[Kenneth_1431686]

It says oops you haven't completed your account set up??? 

[Kenneth_1431686]

Even though she did because yesterday it let us put her pac code on and then her bank account details in and everything

[Kenneth_1431686]

And today she even used her mobile to ring me about 3pm or something via her new smarty sim on the temp number you get given from smarty

[MSF]

I think that the sim was activated and gave her a random number. The port request would not be considered until Monday as weekends are not counted. The number should then port by 5pm Tuesday.

probably best to activate a sim and wait a while before port request.

[Tascha]

@Kenneth_1431686 Hi Kenneth, the best thing to do would be to reach out to our customer support team via webchat so they can take a look into the account and see what's going on. Hopefully they'll be able to offer a solution https://smarty.co.uk/contact