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Chat Support

JohnLei_1970284
SMARTY Maverick
SMARTY Maverick

Hi .. Does anyone ever get a reply from chat support… I have tried 4 times today and just keep getting the message “seen” but not answered…

6 REPLIES 6

AB
SMARTY Commentator
SMARTY Commentator

Yes  Saturday i spent 2 Hours on chat 40 to 30 to 20 minutes between replies 

MSF
SMARTY Guru
SMARTY Guru

While I haven't used chat support recently, in the past it has worked very well for me.

Lucky You!!!

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

I've been lucky enough to get replies when I recently used the web chat service. 
Are you signed-in to your SMARTY online account?
🤞

JohnLei_1970284
SMARTY Maverick
SMARTY Maverick

Thanks for the reply… Yes I’m signed in on the online web page and the app…

Okay @JohnLei_1970284, in that case your best options might be to:

  • Ask for the web chat team supervisor to takeover your chat.
  • Tell the agent you wish to make a complaint.