Chat Support
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11-04-2023
15:31 PM
- last edited on
19-07-2023
16:29 PM
by
JodieB
Hi .. Does anyone ever get a reply from chat support… I have tried 4 times today and just keep getting the message “seen” but not answered…
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11-04-2023 15:58 PM
Yes Saturday i spent 2 Hours on chat 40 to 30 to 20 minutes between replies
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11-04-2023 16:18 PM
While I haven't used chat support recently, in the past it has worked very well for me.
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11-04-2023 16:34 PM
Lucky You!!!
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11-04-2023 16:58 PM - edited 11-04-2023 16:58 PM
I've been lucky enough to get replies when I recently used the web chat service.
Are you signed-in to your SMARTY online account?
🤞
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11-04-2023 17:05 PM
Thanks for the reply… Yes I’m signed in on the online web page and the app…
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11-04-2023 17:51 PM
Okay @JohnLei_1970284, in that case your best options might be to:
- Ask for the web chat team supervisor to takeover your chat.
- Tell the agent you wish to make a complaint.
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