Changing to new offer

[Defiant1337]

I’ve seen your new offers and this unfortunately has meant I’ve had to contact your customer service even though I know this means a lot of stress for me having aspergers.

YESTERDAY (yes that is when this started) I contacted them and went through the security knowing this is usually a 30 minute thing being as they are ‘offshore’ but no it took the DAY. 

But anyway tell this pesky UK customer, HOW DO CUSTOMERS CHANGE TO THE NEW OFFERS.

BTW this isn't even the first time they've refused the security question where they ask my last payment and I point out I'm on credit I earned for refferals.

[LouisK]

Hi @Defiant1337 

Sorry to hear you're having trouble moving to one of our new offers. I have managed to locate your conversation in web chat and will respond to that asap, so please keep an eye out for a message from me. 

Best wishes,

LouisK

[NicolaMc_720625]

SO how do we change plan online?

[MSF]

Go to:  https://smarty.co.uk/dashboard/

The first paragraph shows your current plan and you should see the option "change plan" at the end of it.

Hope this helps.

[Defiant1337]

Your customer service has done it again, saying I'm wrong even after showing them the screenshot of my bill................seriously

how are we supposed to get anything done when you've got such bad customer service?

[Rebekah_150]

Hey

we will need to look into this further for you here are the other ways that you can get in touch with us  https://smarty.co.uk/contact