Can’t send sms text

[RobinCa_2289654]

Some sms I send are not being sent. Then I get text message from Smarty saying unable to connect you to this service. 
what service? I’m just trying to send a message to a mobile phone starting 07

[MSF]

@RobinCa_2289654  Is that definitely to a standard UK mobile number and not something special e.g. personal number?

[RobinCa_2289654]

I don’t know. The number is +44 7456 608382

[MSF]

@RobinCa_2289654 Are you actually trying to send the text while you are in the UK?

[RobinCa_2289654]

Yes. I’m in Cheltenham and so is the person I’m trying to text!

[RobinCa_2289654]

This has been happening ever since I swapped to you. 

[MSF]

@RobinCa_2289654  When you say "you", I am a volunteer forum member just like you and don't work for Smarty.

Have you tried sending the text without the +44? If it still fails, perhaps remove the contact from your phone list and then reinstall afresh as a 07 number and try again.

If that also fails, worth a web chat with Smarty support.

[RobinCa_2289654 · Accepted solution]

So sorry. Just noticed my reply to your last message didn’t send. 
thank you for your help. 
couldn’t actually find how to contact Smarty. All roads lead to this users forum🤷🏻‍♂️

Anyway, thanks again. 

[MSF]

@RobinCa_2289654  https://smarty.co.uk/contact bottom of page.