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Can’t send sms text

RobinCa_2289654
SMARTY Maverick
SMARTY Maverick

Some sms I send are not being sent. Then I get text message from Smarty saying unable to connect you to this service. 
what service? I’m just trying to send a message to a mobile phone starting 07

1 ACCEPTED SOLUTION

RobinCa_2289654
SMARTY Maverick
SMARTY Maverick

So sorry. Just noticed my reply to your last message didn’t send. 
thank you for your help. 
couldn’t actually find how to contact Smarty. All roads lead to this users forum🤷🏻‍♂️

Anyway, thanks again. 

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8 REPLIES 8

MSF
SMARTY Guru
SMARTY Guru

@RobinCa_2289654  Is that definitely to a standard UK mobile number and not something special e.g. personal number?

I don’t know. The number is +44 7456 608382

@RobinCa_2289654 Are you actually trying to send the text while you are in the UK?

Yes. I’m in Cheltenham and so is the person I’m trying to text!

This has been happening ever since I swapped to you. 

@RobinCa_2289654  When you say "you", I am a volunteer forum member just like you and don't work for Smarty.

Have you tried sending the text without the +44? If it still fails, perhaps remove the contact from your phone list and then reinstall afresh as a 07 number and try again.

If that also fails, worth a web chat with Smarty support.

RobinCa_2289654
SMARTY Maverick
SMARTY Maverick

So sorry. Just noticed my reply to your last message didn’t send. 
thank you for your help. 
couldn’t actually find how to contact Smarty. All roads lead to this users forum🤷🏻‍♂️

Anyway, thanks again.