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Billing issues

JohnPer_2075938
SMARTY Pioneer
SMARTY Pioneer

I've been charged twice for a add on as git text saying add on hasn't been added, so I did it again now I've been charged for both. How and who do I contact to try to get refunded. Thanks 

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@JohnPer_2075938 As Community Forum members, we don't have access to accounts.

A web chat with the Support team should be able to sort this out for you.

SusanOs_2623726
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Please contact our webchat support team and they will look into this for you: https://smarty.co.uk/contact. When you speak to our webchat team, you will first speak to a "Bot". To ensure that you are passed through to an agent, you would have to type "Talk to a person". You would then be passed through to someone who could help. 

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