Been with Smarty a couple of years and happy with the service. No problems renewing the service, all good. Changed my phone start of this year to another iPhone which was straight forward no problems, every thing went across. Now I can’t get the service to auto renew despite checking the debit card details are correct and marked preferred payment method and auto renew is clicked. This also applies to my wife’s phone, same thing happening, the Smarty app is on my phone. No renewal and the text to tell you so. Yes, on all occasions plenty of funds in the bank! Can’t see why this would happen re entered all details on both accounts several times now, to no avail. As said not a problem between the two accounts till I changed phones.
