Answer phone greeting.

[PhilJon_2113590]

I want to leave the Smarty (man and lady) on my greeting, but it’s asked for my name and has set that. I don’t want to use my voice or name if possible, how can I revert back to Smarty one? 

[MSF]

@PhilJon_2113590  Have you seen this help article?: https://help.smarty.co.uk/en/articles/952741-setting-up-voicemail

If you say nothing when it asks you to record your name, it will be left blank.

[PhilJon_2113590]

Yeah I didn’t want that. Just the man and women 

[MSF]

@PhilJon_2113590 Surely, if you don't record your name, then you will only hear the original message - the female voice first and then the male.

Or do you get something else?

[PhilJon_2113590]

When I first had the answer phone on it was male and female, then I went to listen to a left message and it would let me until I had done a personal greeting. I don’t want to leave just a blank gap, but I don’t want to use my name or voice. He knew it would be such a difficult thing to sort with smarty? Good job I’m only on a month contract lol 😂 

[MSF]

@PhilJon_2113590  Totally mystified! I've never put a personal greeting on mine, but it lets me listen to a message with no problems.

So, why don't you web chat with Support Team and ask them if they can just reset it?

[PhilJon_2113590]

Yeah that’s an idea, surly they should be able to. Can’t even see where or how to switch answer o pop home completely off all together . Thanks for input 👍🏻

[MSF]

@PhilJon_2113590  Do you mean turn off voicemail? If so, here is the article: https://help.smarty.co.uk/en/articles/952741-setting-up-voicemail. You need a web chat for Smarty to turn it off.