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Adult content

LaurenB550
SMARTY Pioneer
SMARTY Pioneer

‎03-08-2023 10:17 PM - last edited on ‎07-19-2023 04:38 PM by SMARTY Moderator SMARTY Moderator

How can you allow this if you don't have a credit card?

Thanks Lauren 

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3 REPLIES 3

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎03-08-2023 10:30 PM

Okay @LaurenB550, you'll need to contact the customer support team, using the online web chat, with some photo ID so the these restrictions can be changed.

https://smarty.co.uk/contact - the agents work 8am - 8pm daily.

Members of the SMARTY community cannot look at customer accounts. 

MSF
SMARTY Guru
SMARTY Guru

‎03-09-2023 09:26 AM

This is covered in a Smarty help article:

https://help.smarty.co.uk/en/articles/1066648-parental-restrictions

In summary, you will need to follow advice given by @Chalkychap 

Alister_1899261
SMARTY Pioneer
SMARTY Pioneer

‎03-10-2023 06:59 AM

I did it with my credit card and I’m still waiting for a refund . At least **bleep** Turpin wore a mask !!!

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