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Add on data not working inEU

JillKern_426250
SMARTY Pioneer
SMARTY Pioneer

I have a 50 GB  sim in a wi fi router which had been  working fine in Spain until we used up our 12GB EU roaming allowance. I Paid £9 for  add on data of 10 GB but the wi fi is no longer connecting and comes up with the message “This service is unavailable in International Roaming”  We are now in Portugal with Smarty cards working fine in our phones.  I have switched the router off and back on again and at first the wi fi appears to be working fine but after about 30 secs come up with the unavailable message. 

1 REPLY 1

SmartyTrousers
SMARTY Centurion
SMARTY Centurion

@JillKern_426250 I'm not 100% sure, but I believe the add-on you've bought may only be for use in the UK.

Smarty offer two add-ons for unlocking your full data allowance in the EU, one of them lasts for one day and the other for three days.