15-12-2022 20:42 PM
I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to wait for a different SIM
Solved! Go to Solution.
16-12-2022 12:34 PM
Hi @JamesEd_1072028 drop our team a message smarty.co.uk/contact they may be able to assign the SIM you have in hand to your account.
16-12-2022 11:44 AM
Here is a link to a Smarty article that should help you activate a SIM:
https://help.smarty.co.uk/en/articles/4227220-activating-my-sim
16-12-2022 12:34 PM
Hi @JamesEd_1072028 drop our team a message smarty.co.uk/contact they may be able to assign the SIM you have in hand to your account.
25-03-2023 11:28 AM
Hi, I have a similar problem.btried to activate my SIM but having one sent to me instead. Only £5 but I already have a SIM I want to activate.
15-11-2023 06:53 AM
But the contact page is an endless rabbit hole.
How does ACTUALLY contact your team to request help in activating the sim supplied with the modem???
I go to the <contact> page and only see links everything else except the link you suggested! 🤔🤔🤔
15-11-2023 10:50 AM
28-03-2025 13:07 PM
I've changed from 02 to smarty I've put SIM in now I can't use phone no calls nothing
28-03-2025 13:15 PM
@Suechurch46 Firstly check your Account Dashboard to see that it shows an activated sim as well as a current smarty plan.
If you have only just activated the sim, it can sometimes take up to a couple of hours to get fully live.
28-03-2025 13:17 PM
T
he SIM has been in two days phone was working but now it's not .
28-03-2025 15:23 PM
@Suechurch46 Why didn't you explain that at the outset? So, the account dashboard says you have an active sim and current Smarty plan, but the phone is not working?
Firstly, do a Network Status check to ee if there is a local mast issue.
Then try the sim in another phone to check the it's not down to the phone.
If it won't work in another phone, have a web chat with Smarty Support.
28-03-2025 18:10 PM
All sorted now thank you. The phone number was just switching over . Panic over.
31-12-2024 14:35 PM
my sim card not working
31-12-2024 15:13 PM
@HamedYo_3102290 Posting such little information on a thread that was last used in November 2023 is not helpful.
You have explained nothing and so nobody can really offer you any help.
31-12-2024 17:01 PM
Hey HamedYo_3102290,
This is a customer forum and I will unfortunatly be unable to access your account but if you contact our customer care team they can offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.
05-02-2025 17:01 PM
Actvate or I will explain them.
06-02-2025 08:41 AM
@Stepona_3166985 ???????