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Active sim

JamesEd_1072028
SMARTY Pioneer
SMARTY Pioneer

I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to wait for a different SIM 

1 ACCEPTED SOLUTION

George
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi @JamesEd_1072028 drop our team a message smarty.co.uk/contact they may be able to assign the SIM you have in hand to your account.

View solution in original post

5 REPLIES 5

MSF
SMARTY Guru
SMARTY Guru

Here is a link to a Smarty article that should help you activate a SIM:

https://help.smarty.co.uk/en/articles/4227220-activating-my-sim

 

George
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi @JamesEd_1072028 drop our team a message smarty.co.uk/contact they may be able to assign the SIM you have in hand to your account.

Hi, I have a similar problem.btried to activate my SIM but having one sent to me instead. Only ยฃ5 but I already have a SIM I want to activate.

But the contact page is an endless rabbit hole.

How does ACTUALLY contact your team to request help in activating the sim supplied with the modem???

I go to the <contact> page and only see links everything else except the link you suggested! ๐Ÿค”๐Ÿค”๐Ÿค”

@paulste_2403576 

I have marked the chat icon with a yellow arrow.

Screenshot 2023-11-15 at 10.46.37.png

โ€ƒ