Forum Discussion

MikeHorn_626277's avatar
MikeHorn_626277
SMARTY Maverick
04-03-2023

5g

Come on smarty please update your list of 5g compatible phones I'm 100% certain my Nokia g50 works on 5g I've put a Three Giffgaff and O2 SIM in it and they handle 5g without any problems where avail...
5G
MSF's avatar
MSF
SMARTY Guru
05-03-2023

It's interesting that they updated the list a week ago and it is not included.

I see there is the caveat -If your device isn’t listed, you may not be able to use our 5G network, however, you’ll still have access to our 3G and 4G service. . Note the use of the word 'may'

does the manufacturer say it is 5G compatible and does it work on 5G - that's the acid test I guess.

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    05-03-2023

    MikeHorn_626277 said his Nokia worked on 5G using a Three, O2, and Giffgaff SIM.

    Odd that his Nokia works on 5G with a Three SIM, but doesn't work with a SMARTY SIM.
    I guess it's possible some devices don't work 100% because 5G is an immature technology, and the UK is on the 'bleeding' edge of 5G technology and deployment - having to get rid of Huawei equipment probably hasn't helped. 

    • MikeHorn_626277's avatar
      MikeHorn_626277
      SMARTY Maverick
      05-03-2023

      Stranger still is that the 5g on my g50 was working perfectly at Christmas with a smarty sim and then just stopped my wife has the same phone and that stopped at the same time I'm sure it's something blocking the SIM I looked on the id mobile site also a Three user and people are complaining about exactly the same thing 

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        06-03-2023

        SMARTY have a relatively small UK customer base, in the big scheme of things. The Nokia G50 was first sold with Android 11 - the first Android version to support 5G mobile networks.

        Nokia claim the G50 is a 5G smartphone that's ready for tomorrow and better for your pocket. Their one caveat being that 5G coverage is limited and might not be supported by your network service provider.

        This is a handy statement because Nokia can blame SMARTY, and SMARTY can blame Nokia, when things don't work. The carrier settings for SMARTY could've been messed-up by an Android update to a version higher than 11. Sadly, as MSF mentioned, SMARTY's list of 5G compatible devices doesn't include the Nokia G50. 
        https://help.smarty.co.uk/en/articles/5871549-which-devices-are-compatible-with-5g. 

        Any compatibility testing by SMARTY is likely to focus on the UK's most popular handsets, dominated by Apple and Samsung products - Nokia accounts for a tiny percentage of UK sales.