5G

[TT_606016]

Hi. Had to reset auto monthly plan renewal with my bank.

Was moved to 5g with same 4g sim card installed.

Phone is stopping randomly. Is this because I have been shoved back to 4g, as this is all that displays?

Much thanks in advance 

Also, bank renewal is with old card number, not new one I registered to reacquaint with my phone service. Could this be cause?

[MSF · Accepted solution]

@TT_606016  All plans include 5G - but only if and when it is available.

Normally your phone will move back to a $G signal if 5G is not available - this can vary from place to place and even time to time.

If there is a payment card problem, then your plan will not renew and you will get zero service. If in doubt, have a web chat with Support Team so that they can look into your account.

[MSF · Accepted solution]

@TT_606016  All plans include 5G - but only if and when it is available.

Normally your phone will move back to a $G signal if 5G is not available - this can vary from place to place and even time to time.

If there is a payment card problem, then your plan will not renew and you will get zero service. If in doubt, have a web chat with Support Team so that they can look into your account.

[TT_606016 · Accepted solution]

Hi. Thanks kindly. Updated software, phone went bonkers on me! Your answer resolved it.