Forum Discussion

TT_606016's avatar
TT_606016
SMARTY Maverick
03-11-2023
Solved

5G

Hi. Had to reset auto monthly plan renewal with my bank. Was moved to 5g with same 4g sim card installed. Phone is stopping randomly. Is this because I have been shoved back to 4g, as this is all t...
  • MSF's avatar
    MSF
    03-11-2023

    TT_606016  All plans include 5G - but only if and when it is available.

    Normally your phone will move back to a $G signal if 5G is not available - this can vary from place to place and even time to time.

    If there is a payment card problem, then your plan will not renew and you will get zero service. If in doubt, have a web chat with Support Team so that they can look into your account.

  • TT_606016's avatar
    TT_606016
    03-11-2023

    Hi. Thanks kindly. Updated software, phone went bonkers on me! Your answer resolved it.

MSF's avatar
MSF
SMARTY Guru
03-11-2023

TT_606016  All plans include 5G - but only if and when it is available.

Normally your phone will move back to a $G signal if 5G is not available - this can vary from place to place and even time to time.

If there is a payment card problem, then your plan will not renew and you will get zero service. If in doubt, have a web chat with Support Team so that they can look into your account.

  • TT_606016's avatar
    TT_606016
    SMARTY Maverick
    03-11-2023

    Hi. Thanks kindly. Updated software, phone went bonkers on me! Your answer resolved it.