Forum Discussion
5G
Hi. Had to reset auto monthly plan renewal with my bank.
Was moved to 5g with same 4g sim card installed.
Phone is stopping randomly. Is this because I have been shoved back to 4g, as this is all that displays?
Much thanks in advance
Also, bank renewal is with old card number, not new one I registered to reacquaint with my phone service. Could this be cause?
TT_606016 All plans include 5G - but only if and when it is available.
Normally your phone will move back to a $G signal if 5G is not available - this can vary from place to place and even time to time.
If there is a payment card problem, then your plan will not renew and you will get zero service. If in doubt, have a web chat with Support Team so that they can look into your account.
Hi. Thanks kindly. Updated software, phone went bonkers on me! Your answer resolved it.
2 Replies
TT_606016 All plans include 5G - but only if and when it is available.
Normally your phone will move back to a $G signal if 5G is not available - this can vary from place to place and even time to time.
If there is a payment card problem, then your plan will not renew and you will get zero service. If in doubt, have a web chat with Support Team so that they can look into your account.
Hi. Thanks kindly. Updated software, phone went bonkers on me! Your answer resolved it.
