Community

It would be great to introduce some kind of roaming data pass for non-EU roaming as add-ons. For example a pass that lasts 24 hours, one that lasts 5 days etc.  These passes would include unlimited data while roaming. Or possibly a certain amount of data (eg 50GB, 100GB, etc)? Obviously these wouldn't be super cheap, but they'd be better than potentially spending  a huge sum via the "out of plan" add-on or account balance. It's puts a cap in place to make it more manageable and easier to plan. With my previous network they had a 24 hour unlimited data pass for roaming which was £5 per day which I thought was reasonable and didn't mean having to bother with getting a roaming eSim set up. When roaming, generally data is the most important as messages and calls can be made over apps that use the internet if required. And if standard calls and texts are needed, these can come out of the existing "out of plan" add-on. So a roaming data pass would be ideal. ... View more

A72 hour window to get access to an Expert when you have an URGENT security issue is ridiculous. You should have a system whereby hacking and/fraud can be reported speedily. ... View more

Hi smarty  Could you add the callertunes service so that when someone calls you they hear music with the ringer  ... View more

Here they're offering unlimited data for 16 pounds: https://smarty.co.uk/plans/unlimited?vc=15Mth16UnlJun24Aff But as soon as I click it, it goes to my account and it tells me I have to pay 20? I think this is because I'm already a Smarty customer, and it looks like this offer is for non-customers then. Why can't I have the discount? It makes no sense treating customers worse than non-customers. ... View more

Having moved over multiple family members and myself, who all have Airtime Reward accounts, it's disappointing not to be able to use our credit towards our bills with SMARTY. Please sign SMARTY up.  ... View more

Many service providers offer the ability to replace your sim the same exact day if you have an unactivated sim laying around in case you happened to lose your sim or phone. The Smarty article on losing a sim mentions that you have to order a replacement if you lose a sim, meaning you will not have access to your sim, phone number, data, calls, and texts for several days until the replacement arrives. I don't think I need to explain why, but losing access to your primary sim card nowadays for several days is absolutely unacceptable as many people rely on numbers for 2FA, being contacted, mobile data, etc, and losing access for several days would grind any productivity to a halt, and being a person that cannot lose access to my primary sim for not even a single day, I am questioning whether to stay with Smarty as there is simply no good redundancy procedure if I were to lose my sim or phone. I would like this to be changed and would hope Smarty allows for customers to have backup inactive sims on hand, and be able to move your lost sim to one of the backup sims same-day via an online service.   ... View more

Is there a way of skipping forward and back whilst listening to voicemail messages? On EE you can press 7 to skip back 5 seconds or 7 to skip forward. I tried various key presses when listening, nothing happens. ... View more

The free European roaming is a great deal for frequent travellers. In order to give these customers more value for money SMARTY could have a tie in with the Avios scheme. Three already offers Avios point for new contacts signed but as SMARTY is contract free maybe Avios could be given out per pound spent on a sim plan. This would really help capture the frequent traveler segment.  ... View more

We’re looking for opinions and ideas on the SMARTY dashboard, and we'd appreciate your input in order to improve the account management experience for our customers. How often do you login to the dashboard? How do you currently utilise it? Do you prefer using the web or app version? What additional features would you like to have? ... View more