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JP_15928
SMARTY Maverick
Joined 2 years ago
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Re: eSIM
eSims at the moment are more of a gimmick, with mostly the higher-end devices supporting them. Smarty, as a relative budget cell provider is definitely not interested in adding gimmicks to the network, it would probably end up raising the prices of the existing plans to phase this in when there strictly isn't a need for them. I suspect they are already on extremely thin profit margins considering the pricing of other providers. You have to pick your battles in business, you're either an all-thrills provider, or focus on being the cheapest. Smarty is most likely the latter. I just wish the team was more transparent in regards to this instead of letting these suggestions quietly fade into obscurity, at this point I'm not even sure what is the point of this section. Definitely not complaining however, I am getting data speeds that rival the biggest UK networks at a fraction of the price, for that I'll take a barebones network anyday,4KViews0likes0CommentsRe: Same-day sim replacements to a backup sim instead of waiting days for replacement sim
Chalkychap Once eSims are introduced and widespread, a lot of this won't really matter anymore, but it seems it's still in it's early stages and phone manufacturers, countries, standards and providers aren't in a rush to implement them, so for now we're stuck with the boring physical sim and the annoyances it brings (unless you have both a handset which supports eSims and a provider which also supports them, which the list of isn't very large right now).5.9KViews0likes0CommentsRe: Same-day sim replacements to a backup sim instead of waiting days for replacement sim
MSF I work in cyber security so I think I'm in a good position to talk about this from a security standpoint! That is definitely a valid concern, but I would argue that if an attacker manages to gain access to your Smarty account in order to perform a fraudulent sim swap, this would mean they likely bypassed the 2FA (text/email code), which means they either have access to your sim in some way, or your email account, and at that point you likely have bigger things to worry about. However, this can likely be mitigated by adding a delay of a few hours, in which during this time the original sim is sent a text message, including the email on the account, that a sim transfer is taking place, and allows the user an option to cancel the transfer and secure their account, after which the original sim is temporarily disabled to prevent use. Another solution could also be to limit the backup sim cards that a transfer can take place in, for example by only allowing inactive/backup sims sent to the original address listed on the account to be used as transfer candidates, and refusing transfers of inactive sims from different addresses or acquired through different means. And since many providers offer this option (such as Giffgaff), it is very likely they've criticised this from a security standpoint already and have implemented measures to prevent abuse of this (I believe Giffgaff limits sim transfers during certain hours, in which the primary sim holder may be away such as asleep so that they can be immediately made aware that a sim transfer is taking place).6KViews0likes0CommentsSame-day sim replacements to a backup sim instead of waiting days for replacement sim
Many service providers offer the ability to replace your sim the same exact day if you have an unactivated sim laying around in case you happened to lose your sim or phone. The Smarty article on losing a sim mentions that you have to order a replacement if you lose a sim, meaning you will not have access to your sim, phone number, data, calls, and texts for several days until the replacement arrives. I don't think I need to explain why, but losing access to your primary sim card nowadays for several days is absolutely unacceptable as many people rely on numbers for 2FA, being contacted, mobile data, etc, and losing access for several days would grind any productivity to a halt, and being a person that cannot lose access to my primary sim for not even a single day, I am questioning whether to stay with Smarty as there is simply no good redundancy procedure if I were to lose my sim or phone. I would like this to be changed and would hope Smarty allows for customers to have backup inactive sims on hand, and be able to move your lost sim to one of the backup sims same-day via an online service.6KViews0likes10Comments