13-06-2025 09:42 AM
Hello! Not sure if anyone else has had this issue or if I am just a silky goose. I was trying to set up an account for myself and my sister and I have accidentally put her name and birthday on my account instead of mine. Is there an email address I can contact to assist with changing this?
I have a prepaid sim I would like to use and would also like to move my Voxi number over, but I am concerned it won’t work due to the name error. HELP PLEASE 🙃
15-06-2025 10:37 AM
@SarahM_2025 You will need to web chat with Smarty Support as only they can access your account.
www.smarty.co.uk/contact - be sure to explain clearly what has happened.