Why is my account paused ?

[MSF · Accepted solution]

@EdwardF_1998962  As you are posting on the Community Forum, we don't have access to your personal details and so cannot answer.

I suggest a web chat with Support Team who should be able to sort it out for you.

[SumanKc_2081822]

Why my data plan has been paused?

[MSF]

@SumanKc_2081822 Please see my reply to this question when it was originally asked.

don't forget that we are not smarty - we are customers like you and cannot check out your account.

[Lajrani2013]

Why my account is paused

[MSF]

@Lajrani2013  We don't know! - That's because we are Forum Members - customers just like you.

Ask Support Team via a web chat. Alternatively, check your account dashboard both in the app and also via the web page.

[MSF]

@Lajrani2013  - Sorry if I did not make that clear in my earlier post on this thread - the one before you asked the question.