Voicemail

[RobertG_2747213]

Three times a day I get a voicemail alert. When I access it I get a voice saying "Welcome to your voicemail. You don't have any new messages." Its irritating but I don't want to deactivate, in case I miss genuine messages. Any ideas?

[Decembersangel · Accepted solution]

Hi @RobertG_2747213 

This has been bought up previously. 
https://community.smarty.co.uk/t5/chats-hacks/voicemail-notifications/m-p/35318
One customer found that requesting a replacement SIM sorted the problem.

Just be aware that if you go down the replacement SIM route that your account, and ability to use your phone, will be suspended until the new SIM is activated (2 - 3 days depending on delivery).
https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen

If you don't want to, or can't (as you need your phone), go down the replacement SIM path the you can connect to the Live Chat to discuss the problem:-
https://smarty.co.uk/contact
Type 'Talk to a peson' in the dialogue box to connect to an adviser.

Good luck x