Voicemail alert but no message n voicemail

[AllanFo_3083788]

Hi I’m a new smarty customer, I have been using sim for about 3 months, recently i have been getting voicemail alerts but when I go to voice mail there are no messages, I have tried calling from another phone and I can review the message and delete it so the mail seems to work ok. Also can’t get rid of the new message alert

[RachelM_7667]

Hi  AllanFo_3083788,

I can understand how this may be frustrating, we're sorry. Please reach out to our customer care team so we can have a closer look at this for you: https://smarty.co.uk/contact.

- Rachel