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Voice mail

BWard_1783021
SMARTY Pioneer
SMARTY Pioneer

‎31-01-2023 16:49 PM

My phone shows 7 new voicemails but there are no voicemails when I check. How do I get rid of this false information?

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3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

‎13-02-2023 16:49 PM

Have you tried powering down the phone and then powering back up after a minute or two?

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BWard_1783021
SMARTY Pioneer
SMARTY Pioneer
In response to MSF

‎20-02-2023 22:42 PM

Thanks for the reply but powering down doesn’t solve the problem 

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎13-02-2023 11:54 AM

You could try asking SMARTY to deactivate your voicemail.
Do this via the web chat team, who are available from 8am-8pm 7 days a week.

Get in-touch online at https://smarty.co.uk/contactus, and look for the green chat icon (usually in the bottom right corner).

After you've deactivated your voicemail, leave it off for a few days, and then ask SMARTY to re-enable voicemail on your account - good luck @BWard_1783021.