Unable to ring a landline

[EdwinaJa_642266]

Yesterday I rang a landline today it says I don’t have access to this service? What to do?

[MSF]

Is your plan showing as 'live' on your dashboard?

Is the number a standard UK landline? Not Channel Islands or an unusual number or an 084x number?

[EdwinaJa_642266]

Thank you. I have solved the problem by turning my phone off and back on again.