Hi,
โ When you applied to bring your number over to Smarty you should have been given a date for the transfer. - yes we have been given 7th April, 15th April and now 28th April.
โ also, your number will show in your Account Dashboard when it is transferred. - thank you yes, we have tried to transferred one number a number of months ago but it failed and we lost the number, so had to change everything, and this is another family member in our household.
โ Have you had a web chat with Smarty Support? They should be able to investigate. - They wanted us to provide the PAC code again to verify after explaining we no longer had the old device we couldnt, we were just told that nothing can be done. No notification from smarty via email or anything though.
โ Surely the compensation is a secondary issue to getting your number moved. - I didn't say I wanted to claim compensation, however when you read the help topics regarding porting in, they mention emailing after 7ish days (link broken, take to webchat, not an email) and it also mentions this apparent compensation link (which is also broken). I was looking for an email address as it states, and here making others aware there is no email address nor does the comp link work.
We have decided to cancel our accounts and get a family plan with an alternative provider. As 26 days is a bit far fetched to wait in this day and age, with no comms or reasons as to the delay. To me that is poor service. Thank you for taking the time to respond though.
