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Topping up error

JonnyMu_2434301
SMARTY Pioneer
SMARTY Pioneer

IV not been able to top for two days now just keep getting an error iv chatted to some on the chat on smarty website but still no luck please help 

4 REPLIES 4

MSF
SMARTY Guru
SMARTY Guru

@JonnyMu_2434301 You need a web chat with the Support Team so that they can access your account.

I have done it didn't resolve anything 

JonnyMu_2434301
SMARTY Pioneer
SMARTY Pioneer

The replys are very slow to been waiting and day just to hear back 

@JonnyMu_2434301 I would recommend raising it as a complaint instead. I believe that moves it further up the 'chain of command'.