Topping up error

[JonnyMu_2434301]

IV not been able to top for two days now just keep getting an error iv chatted to some on the chat on smarty website but still no luck please help 

[MSF]

@JonnyMu_2434301 You need a web chat with the Support Team so that they can access your account.

[JonnyMu_2434301]

I have done it didn't resolve anything 

[JonnyMu_2434301]

The replys are very slow to been waiting and day just to hear back 

[MSF]

@JonnyMu_2434301 I would recommend raising it as a complaint instead. I believe that moves it further up the 'chain of command'.