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SIM Card Not Working For iPad

StuartG_1992899
SMARTY Rookie
SMARTY Rookie

‎26-06-2023 20:29 PM

Got a new SIM delivered, put in the iPad straight away, activated on here, it still shows no service. Tried turning it off and on again a few times, got the sim card out and put back in, it's in properly so no issues there. Please help

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2 REPLIES 2

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

‎26-06-2023 21:23 PM

What does your dashboard say ?

Check that, and if it shows as activated and you have bought a plan, then open a webchat with Smarty.

 

MSF
SMARTY Guru
SMARTY Guru

‎27-06-2023 08:08 AM - edited ‎27-06-2023 08:10 AM

@StuartG_1992899 Have you checked the settings for mobile data?  Please see: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty

Also, does your account show the sim has been activated with a Smarty plan? I ask because you say that new sim was delivered and put in iPad straight away, then "activated on here" so wanted to check this carefully.