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remember this browser not working

lukefow_2033993
SMARTY Maverick
SMARTY Maverick

i choose to have my browser remembered but i am still asked for 2 step authentication when logging in, please fix this

3 REPLIES 3

SmartyTrousers
SMARTY Spark
SMARTY Spark

Are you regularly clearing your browser cookies / site data?

Tascha
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi @lukefow_2033993 if the device you're using doesn't have it's own security step in place--for example a passcode for face ID--then the 'remember this browser' feature won't work. Once you implement a security measure for the device then the browser will be remembered.

my laptop has a password on it