Receiving message “server unreachable”

[GordonW_2183244]

Hello,

I have an “unlimited sim plan” which which I have had for around 18 months. I was trying to make a couple of telephone calls today and on both calls I got the message “server unreachable” after about 1 minute and the call disconnected with no ring tone. I know your 3G network was switched off earlier this year and I am using your SIM card in a “moto g8 power lite” mobile, can you please confirm if this model of mobile is no longer compatible with your network (I notice your parent company is three network). This mobile model is 4G compatible, I reset the network settings, but this made no difference, however I also have an O2 payg SIM and I tried this in this same mobile and this made both calls with no problem over the O2 4G network, so I do not believe the mobile is at fault. So I am simply looking for clarification if this model of mobile simply is no-longer/not compatible with my Smarty SIM card.

Thanks

Regards

Gordon

[MSF]

@GordonW_2183244 Three network is down currently.

[GordonW_2183244]

Hello, Thanks for the quick reply, that’s probably the problem then, I’ll try again tomorrow to see if I can make calls then, I did check the “network status” checker using my post code, it did say they were working in my area, will also check that again tomorrow to see if they’re still working on the network.

thanks again for the info though.

regards

Gordon