Reactivate my smarty Older no

[SadiaNa_2438161]

Heloo.. my smarty account has been closed.. please i need my older smarty contact No reactivate

[MSF]

@SadiaNa_2438161  Not sure you can do that because the numbers are recycled after a period out of use; it will all depend upon when your account was closed.

You can web chat with Smarty Support to ask if they can assist you - we are forum members and have no access to accounts.

[AndrewS_918831]

I have the same issue and the number is defintely not yet re allocated but I can't find how to use webchat. I need to speak to a person. Please can I have a link to webchat that works. The link just opens the FAQ page

[AndrewS_918831]

I have the same issue and the number is defintely not yet re allocated but I can't find how to use webchat. I need to speak to a person. Please can I have a link to webchat that works. The link just opens the FAQ page

[MSF · Accepted solution]

@AndrewS_918831  There is a 'contact us' link at the bottom of the forum page - it will take you to : https://smarty.co.uk/contact 

Are you really certain that the number hasn't been reallocated? Even then, it may not be possible to get it back if it has been a while - you can try though.

[EseyinJohnson]

i'm trying to get my old number on Smarty and it's rejecting the number and pac code, is there  a smarty customer care contact i can reach out to?

[MSF]

@EseyinJohnson  Ye, you contact them via the web chat. Please be aware that if the PAC is older than 30 days, it will have expired.

[EseyinJohnson]

The PAC is less than 24 hours old

[MSF]

@EseyinJohnson  Firstly check the PAC with your old network and then have a web chat with  Smarty Support team.