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Re activating my account after closure

John-_739029
SMARTY Pioneer
SMARTY Pioneer

‎06-12-2023 12:40 PM

I have been in hospital for over 7-months with "LONG COVID", and have just returned home after the long battle of delirium, only to find that my account has completely closed.  How can re-open my account with a new sim?

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2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

‎06-12-2023 19:22 PM

@John-_739029   That sounds like very bad news. Glad to hear that you are better though!

There may be a problem in using the same email address as you already have an account.

I am thinking that you should be able to activate a sim on this account as there is no sim currently associated with the account. Probably worth checking this via a web chat with the Support Team.

(I am assuming that your actual account is live as you appear to be able to get into it to post here)

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JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎08-12-2023 13:56 PM

Hi @John-_739029 

Thank you for reaching out to the SMARTY community!

I am sorry to hear about your recent situation but I ma happy to hear you are on the mend! 

In this case, it would be best to contact our webchat team so we can do a number recovery so you are able to keep the same number. Please contact us by following this link so we can provide the best possible assistance to get you back up and running. 

https://smarty.co.uk/contact

We look forward to hearing from you!

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