"Awaiting number" for a SIM card I just bought in store that came with a number?
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โ04-10-2024 20:27 PM
Hi I just activated the SIM I bought in the Coop and my account just says "awaiting number" and from the email I got it appears as though they're posting me a different SIM?
I paid for this SIM card in store so I didn't have to wait.
Really bad first experience.
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โ04-10-2024 20:34 PM
Also my phone just says "No service"
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โ04-10-2024 22:19 PM
It sounds like instead of activating the SIM you got from the shop, you've accidentally ordered another one and paid for a plan on it.
Your shop bought SIM will continue to show No Service, as you have not in fact activated it.
At this stage I would just wait for the one you've just ordered to come through the post.
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โ04-10-2024 22:31 PM
No this is not my fault, I went to smarty.co.uk/activate, entered the SIM number, clicked Continue, chose my plan, created my account, and paid.
It's impossible to get wrong. The system is broken.
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โ06-10-2024 11:14 AM
Hey Mike98798
My advice is to speak to the customer care team, they will be able check any accounts you may have https://smarty.co.uk/contact available daily from 8am โ 8pm.

