"Awaiting number" for a SIM card I just bought in store that came with a number?

[Mike98798]

Hi I just activated the SIM I bought in the Coop and my account just says "awaiting number" and from the email I got it appears as though they're posting me a different SIM?

I paid for this SIM card in store so I didn't have to wait.

Really bad first experience.

[Mike98798]

Also my phone just says "No service"

[SmartyTrousers]

It sounds like instead of activating the SIM you got from the shop, you've accidentally ordered another one and paid for a plan on it.

Your shop bought SIM will continue to show No Service, as you have not in fact activated it. 

At this stage I would just wait for the one you've just ordered to come through the post.

[Mike98798]

No this is not my fault, I went to smarty.co.uk/activate, entered the SIM number, clicked Continue, chose my plan, created my account, and paid.

It's impossible to get wrong. The system is broken.

[Rebekah_150]

Hey  Mike98798

My advice is to speak to the customer care team, they will be able check any accounts you may have https://smarty.co.uk/contact available daily from 8am – 8pm.