Forum Discussion

ThomasD_2634169's avatar
ThomasD_2634169
SMARTY Pioneer
16-04-2024
Solved

Port in delay - from Three to Smarty - how to expedite?

Really can't believe this. Had been on Three on a very old contract that was no longer very good and didn't want any problems switching, so switched to Smarty (a subsidiary of Hutchison the same comp...
  • Chalkychap's avatar
    Chalkychap
    17-04-2024

    Despite both companies being owned by Hutchison, SMARTY (MVNO) and Three UK (MNO) seem to operate as independent businesses.

    Mobile number portability (switching) only works when switching between different mobile service providers. 

    Although there isn't a quick way of sorting out switching problems, probably best to chat online with the SMARTY support team, ThomasD_2634169.

    Do this at https://smarty.co.uk/contact - then scroll down to "Start a conversation". 

Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
17-04-2024

Despite both companies being owned by Hutchison, SMARTY (MVNO) and Three UK (MNO) seem to operate as independent businesses.

Mobile number portability (switching) only works when switching between different mobile service providers. 

Although there isn't a quick way of sorting out switching problems, probably best to chat online with the SMARTY support team, ThomasD_2634169.

Do this at https://smarty.co.uk/contact - then scroll down to "Start a conversation".