You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I ordered a sim a week ago, i understand their are problems with the post at present but tomorrow is xmas eve so not expecting it for at least another week, however the t&cs for the deal i have got says i must activate within 14 days to get that deal...
Is it possible to set up a phone with a Smarty SIM card to Connect automatically to WiFi at London Underground stations? I can connect manually by clicking on the THREE WiFi link but have to do this at every station. By the time I’m connected the tra...
Why is my number showing as the smarty number when I've carried over a new number
It won't let me top up
Existing customer - can i access to the 60gb plan for 10 offer ?
I accidently made 2 times payment this month from my card. However payment history shown only one payment in my smarty account.
My wife gets a message on the smarty app when she goes on it stating poops you haven't completed your account set up even though she has/did yesterday.I was with her when we did it together,it let us put all details in pac code her old mobile no/took...
It can't top up my account
Please help me! I've been waiting for my sim to arrive but as my previous plan had expired and I'm changing my number hence new SIM and account so I brought one from the shop but I can't activate it. What do I do pi?
Hi guys, I tried transferring my number on a Saturday night, how long do you think it should take? Obviously because it was a weekend. many thanks
Hi I recommended a friend they registered the sim when do I get my voucher
Hi I'm looking to get a sim (to add to my group plan) for a family member who is having some memory difficulties. When I order a new sim is there any way I can request a number with repeat numbers to help memorise? Thanks
Hi, Got my number and PAC code. When i enter it i more or less right away get an email saying there was an issue transferring your number. Login to account and try again. Still getting the same issue. Any ideas?
Hello,I have been waiting a week for my sim to arrive but it still hasn't, I bought a smarty SIM from the shop thinking I can activate that one instead of the ordered one but upon "activating SIM" it seems like the one that hasn't arrived has been ac...
Hello,I have been waiting a week for my sim to arrive but it still hasn't, I bought a smarty SIM from the shop thinking I can activate that one instead of the ordered one but upon "activating SIM" it seems like the one that hasn't arrived has been ac...
I have a pixel 6 pro and in an area covered by 5g. My download speeds are extremely fast but struggling to get passed 1mb on upload. This is the same wether I'm on 5g or 4g.How can I improve my upload speed?
Hi just ported my number over yesterday just wondering if I go to settings sim smarty it shows the number that came with sim which you cant edit and when I turn on chat features it puts that number in not my number any ideas please
I have set up my phone to be able to use international calling and bought out of plan credit. I have proved that it works as I have called my sister in Canada. My question is about making calls when I am in Canada. To call back to UK do I use the +4...
Hi Ive just added a new Sim to my group plan but am unable to transfer my wifes old number to the new sim which she has received. Tried going through the main account settings but am only able to acces full menu from the plan owner and it my wifes ...
