Poor wifi speeds

[measly1984]

Hi there, I am using a mifi 4g router hub, with unlimited data, but speeds is shocking not even reaching 0.5! I dont know why this is happening? I am in a 5g coverage area and using a big old style sim card in. So why is the speed so bad? This happens at at my parents too. The only reason why I joined smarty is because of the speeds and prices...

[Chalkychap]

Have you checked for any network faults or issues in your area @measly1984?

Check online at https://www.three.co.uk/support/network_and_coverage/network_support, using your postcode.

[Rebekah_150]

hey  measly1984

I would recommend that you checking your network status here, https://bit.ly/3EzWp6u 
 Chalkychap is right we may be carrying out work on your local mast. If you are still having issue please get in touch with our chat team. https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

[MarkWeatherill]

If your router supports 3G, you could try setting it either to switch between 3G and 4G, or to use 3G-only, just to see what difference that makes.

A good 3G signal can be better than a weak 4G one.

[Chalkychap]

With the SMARTY network, using 3G will only be an option until end of 2024.

From 2025 onwards, SMARTY will only offer 4G and 5G mobile network services. No 2G. No 3G.