!! Please help, I can't make or receive calls !!

[wallawalla]

Hi good afternoon, I have transferred my number over to you but I can't make or receive calls. The data works & I can send & receive text but I cannot make or receive calls at all.

Can you please help as I need to be reachable at all time for family health problems.

Thank you in advance 

[MSF]

@wallawalla  We are not Smarty staff here - we are forum members like you.

Have you checked that your phone is VoLTE compatible with Smarty now that 3G signal has been turned off in many places? https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible

[Goddess_Bastet]

Ensure the correct number is showing on the phone. Also I’d consider resetting the Network settings on the phone.