phone number transfer

[JiwonSo_2401763]

Hellp,

I was pickpocketed and I don't have my phone. Can I transfer that number?

[MSF]

@JiwonSo_2401763  You can report the sim as lost or stolen.

Your account will be temporarily suspended and a replacement sim sent to you so that you can activate it.

All in the Smarty help article: https://help.smarty.co.uk/en/articles/1215834-what-to-do-if-your-sim-card-gets-lost-or-stolen