You should've received an email message from SMARTY shortly after submitting your PAC, which would've confirmed the transfer date (to SMARTY) for the number you wanted to keep.
Did you get this message from SMARTY @StuartS_1983842?
Recently, it appears that PAC submissions have been accepted by SMARTY without them setting a transfer date - maybe your request has fallen into this category @StuartS_1983842.
You'll need to use web chat to ask SMARTY to look at your account and your PAC submission.
The online support team work 8am - 8pm everyday.
