PAC code

[EmmaCuff_313193]

Hi I’ve been sending a txt too  65075 with my Dob but just keep getting a reply that says 

We received a switching request for this number which didn't pass our authentication checks. Please check the request and try again or log in to your account at https://smarty.co.uk/dashboard and contact us via web chat.

can someone help please my reception is just terrible and I need to leave smarty unfortunately 

[JohnRic_3316602]

I have tried to leave they will not give  me PAC code they say error 

[MSF]

@JohnRic_3316602 Posting the same thing on a different thread won't necessarily give you a different answer.

Have a web chat with Smarty Support team.

[JohnRic_3316602]

Ok

[JustDaniel]

text PAC to 65075  is not necessary DOB

[JustDaniel]

There is no need to send your DOB all they want is 65075

[MSF]

@EmmaCuff_313193  Can you not log in to the account and do it from there instead?

[WelshPaul · Accepted solution]

The date of birth given doesn’t match that of the account holder. You need to speak to support and will likely have to provide them with iD if their records don’t match your own.